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Professional Services

Implementation, training, and workflow consulting to get your team running at full speed.

Implementation

System Integration & Deployment

We configure and deploy Cineramix tools within your existing infrastructure, ensuring minimal disruption and maximum compatibility with your current pipeline.

  • On-premise and cloud deployment architecture
  • NLE plugin installation and workspace configuration
  • Network topology for offline-first sync workflows
  • Data migration from existing tools and databases
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Deployment Plan

Week 1: Infrastructure Audit
Week 2: Sandbox Configuration
Week 3: Pilot with Core Team
Week 4: Production Rollout
Week 5: Training & Handoff
Training Curriculum

├─ Editorial Intelligence
│ ├─ Search & Transcript Navigation
│ ├─ Annotation & Collaboration
│ └─ NLE Integration Deep-Dive
│
└─ Production Clarity
├─ Field App Setup
├─ Offline Sync Protocols
└─ Report Generation & Export
Training

Team Onboarding & Workshops

Structured training programs that turn your editors, script supervisors, and producers into power users. We run everything from intimate half-day sessions to multi-week department rollouts.

  • Role-specific training tracks (editor, supervisor, producer)
  • Hands-on workshops with real project materials
  • Documentation and internal wiki creation
  • Train-the-trainer programs for large organizations
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Consulting

Workflow Architecture & Design

Before the tools come the process. We audit your current editorial and production workflows, identify bottlenecks, and design a custom architecture that fits your team's specific needs.

  • End-to-end post-production pipeline audit
  • Metadata schema design and standardization
  • On-set to post handoff protocol design
  • Integration strategy with existing software (Frame.io, Dropbox, etc.)
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Workflow Audit Deliverables

1. Current State Diagram
2. Bottleneck Analysis Report
3. Target Architecture Blueprint
4. Implementation Roadmap
5. ROI Projection & Timeline
Support Tiers

Standard
├─ Email support (24h response)
├─ Quarterly health checks
└─ Patch & update notifications

Priority
├─ Slack/phone support (4h response)
├─ Monthly performance reviews
└─ Dedicated success manager

Enterprise
├─ On-call escalation (1h response)
├─ Custom feature development
└─ Quarterly business reviews
Support

Ongoing Technical Support

Our engineering team is available across multiple tiers to ensure your systems stay running, your teams stay productive, and your workflows keep evolving.

  • Priority email and Slack support channels
  • Remote debugging and issue resolution
  • Regular system health checks and optimization
  • Custom feature development for enterprise clients
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Not sure what you need?

We offer a free 30-minute discovery call to assess your current workflow and recommend the right mix of products and services.

Book a Discovery Call